Return & Refund Policy

Last updated: July 19, 2026

Because custom manufactured shirts, embroidered polos, and sublimated jerseys are personalized with your logos and visual designs, they cannot be resold. Therefore, we do not support returns or refunds for change-of-mind, design choice changes post-approval, or employee sizing distribution errors.

1. Qualifying Refund & Reprint Triggers

We stand by our manufacturing quality. We will issue a 15-day full replacement run or item credit for any garments showing:

• Manufacturing defects: Severe stitching splits, fabric tears, dye runs, or broken zippers prior to wear.
• Print misalignments: Printed designs that differ from the approved mockup layout parameters by more than 1 inch.
• Sizing discrepancies: Individual shirts that measure more than 1.5 inches out of alignment with our standard size dimension charts.

2. Submitting a QA Claim

To file a quality claim, please send a detailed email to sales@3tshirts.com within 7 calendar days of receiving your shipment carton. Include:

• Your unique invoice or purchase order number.
• High-definition photographs detailing the stitching defect or print misalignment.
• A clear list of the affected sizes and quantities.

3. Resolution & Shipping costs

Approved defect claims will be resolved by reproducing the defective items on a fast-track production lane at our expense, or issuing an account credit. We do not require you to ship defective bulk cartons back unless requested by our QA team for spectrophotometer analysis.